Contact

Please do not leave reviews on the Asset Store regarding support. Email and the forums are the best way to get fast support. We are available for customer support Monday – Friday from 12:00 pm to 8:00 pm Mountain Time (MT). During business hours, we are more than happy to provide fast customer support and can usually respond within a few hours.

 

Support via Email

If you have any questions or issues, you can contact us using our support email. To help speed things up, we ask that you provide the following information in your emails regarding support.

  • The name and version number our system
  • The version of Unity3d you are using
  • The operating system you are using
  • A detailed explanation of the issue you are having (with steps on how recreate if possible)
  • The Invoice Number the Asset Store gave you after purchasing our system

Email: Support@BlackHorizonStudios.com

 

Support via Unity Forums

We have some threads on the Official Unity Forums for our systems. We are on the forums daily and this is usually the best way to ask questions or resolve issues related to our products.

Below are links to the Forums of our products on the Unity Forums.

UniStorm Forum

Crux Procedural AI Spawner Forum

Ultimate Nature Pack Forum

Emerald AI Forum

Andromeda Hologram Forum

 

Feedback and Suggestions

If you have any suggestions, feedback, or feature requests for one of our systems, you can contact us using our feedback email.

Email: Feedback@BlackHorizonStudios.com